Contact information

Contact Information

We are here to help with orders, products, returns, and anything else.

Customer support

We answer every message within 1 to 2 business days, Monday to Friday. Messages received on weekends or public holidays are answered on the next business day.

Before you write

Including your order number in the first message lets us help you in one reply instead of three. For issues with a damaged or incorrect item, attaching photos of the product and the packaging speeds things up considerably.

Business details

PHILP
Travessa Cilene
Salvador, Bahia, 41205-815
Brazil

Related policies

For questions already covered in writing, see our Refund & Return Policy, Shipping Policy, Privacy Policy, and Terms of Service, linked in the footer of every page.

Last updated: 20 August 2026