Shipping policy
Shipping Policy
This policy explains how and when we ship orders placed at PHILP.
Order processing
Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email as soon as your order ships.
Delivery times
Estimated delivery times after dispatch:
- Standard shipping: 7 to 15 business days
- Express shipping (where available): 3 to 7 business days
These are estimates, not guarantees. Customs processing, carrier delays, weather, and peak seasons can extend them.
Shipping rates
Shipping costs are calculated at checkout based on your destination and the contents of your order. Any free shipping threshold in effect is shown on the product page and applied automatically in the cart.
Order tracking
Once your order ships, you receive a tracking number by email. Tracking information can take 24 to 72 hours to become active in the carrier's system. If your tracking has not updated after 5 business days, contact us.
Shipping destinations
We ship to the destinations available at checkout. If your country does not appear during checkout, we do not currently deliver there.
Customs, duties and taxes
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. We have no control over these amounts and cannot predict them.
Incorrect addresses
Please check your shipping address carefully before completing your order. We are not responsible for orders delivered to an address entered incorrectly. If you notice a mistake, contact us immediately at contact@nortiv8.shop — we can only correct an address before the order has been dispatched.
Lost or delayed parcels
If your order has not arrived within 30 days of dispatch, contact us and we will open an investigation with the carrier. Parcels confirmed as lost in transit are replaced or refunded at no cost to you.
Contact
PHILP
Travessa Cilene, Salvador, Bahia, 41205-815, Brazil
Email: contact@nortiv8.shop
Last updated: 20 August 2026
