Refund policy
Refund & Return Policy
We want you to be satisfied with every purchase from PHILP. If something is not right, this policy explains how returns and refunds work.
Return window
You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all tags attached.
Items that cannot be returned
- Items marked as final sale
- Gift cards
- Products that have been used, washed, or altered
- Items returned without their original packaging
How to start a return
Email contact@nortiv8.shop with your order number and a short description of the reason. We will reply with return instructions and the return address. Please do not send items back before receiving those instructions, as unannounced returns cannot be processed.
Return shipping costs
If the return is due to our error — a defective, damaged, or incorrect item — we cover the return shipping cost. For all other reasons, including change of mind or ordering the wrong size, the return shipping cost is the customer's responsibility.
Refunds
Once we receive and inspect your return, we will notify you of the outcome by email. If approved, the refund is issued to your original payment method within 5 to 10 business days. The time it takes for the amount to appear on your statement depends on your bank or card issuer.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
The fastest way to get a different size or colour is to return the original item for a refund and place a new order.
Damaged or incorrect items
Inspect your order on arrival. If an item is defective, damaged, or not what you ordered, contact us within 7 days of delivery with photos of the item and the packaging so we can resolve it quickly at no cost to you.
Late or missing refunds
If you have not received an approved refund after 10 business days, first check with your bank or card issuer, as processing times vary. If it still has not appeared, contact us at contact@nortiv8.shop.
Contact
PHILP
Travessa Cilene, Salvador, Bahia, 41205-815, Brazil
Email: contact@nortiv8.shop
Last updated: 20 August 2026
